While other IT suppliers are moving to the ‘corporate’ support model, at iTEC we favour the traditional people focused approach. We do not have a web based ticket system or a phone system requiring you to go through a large menu of choices.
At iTEC we have adopted the various support technologies such as remote access, system monitoring and remotely managed infrastructure. However, we interface this impersonal structure with people you can talk with. People who want to resolve your problem as soon as possible, without a ‘ticket’ or automated email system that just delays the time it takes to make things work again!
We believe that if you have a problem you should be able to call an engineer who can analyse your problem and often, provide an immediate solution. If they are not able to resolve the problem, they will have a clear idea of what it may be and can quickly bring in the required resources to resolve the issue.